There’s a lot of talk, here and elsewhere, about how Internet collaboration is going to revolutionize business and politics. Just add some Internet collaboration, they say, and your business will suddenly start working better and smarter—and cheaper, as well. But the Internet is not this magic pixie dust you can sprinkle on anything. In the States, the back of every ketchup bottle now has a notice explaining that you can now create your own advertisements for the ketchup company. In return, well, in return they might use your ad. This is magic pixie dust thinking at work: people are not going to suddenly start designing your ad campaigns for you just because you asked them to.
We have to remember that these things are done by real people, not magical abstractions. The rhetoric often suggests that some magical force of “peer production” or “mass collaboration” has written an encyclopedia or created a video library. Such forces do not exist; instead there are only individual people, the same kind of people who drive everything else.
The power is that these people are collaborating. But they are collaborating because they have come together to form a community. And a community works because it has shared values. But here’s the thing: these shared values are profoundly anti-business. [Laughs from the audience.] I mean, look at Wikipedia. This is a group who wakes up every day and tries to put the encyclopedia publishers out of business by providing a collection of world knowledge they can give away to everyone for free.
If you want someone to do your company’s work for you, finding a well-organized online community with strong anti-business values seems like a bad idea. [Laughs.]
So what do you do? I have a friend who is even more brash than I am and when anyone asks her for business advice she tells them simply: Well, in the future, your servants are going to rise up and eat you. So, invest in toothpicks.
Aaron Swartz, Banff, 6 marzo 2008.